Policies

Payment Policy: Credit Cards & Regent University Bookstore Gift Cards
We accept Visa, MasterCard, Discover, American Express, debit cards (with Visa or MasterCard logo), and Regent University Bookstore Gift Cards as forms of payment. Students who receive notifications from the University's Central Financial Aid Office may utilize Financial Aid Bookstore Credit by following the instructions included in the notification. (Students should contact their Financial Aid Counselor if they anticipate a credit but do not receive notification of its availability.) The Bookstore reserves the right to provide refunds in the form of store credit when a returned purchase was originally paid by Financial Aid Bookstore Credit. Orders submitted without an established financial aid account or declined credit card may be cancelled.

Fulfillment Policy:
Orders are processed one or two business days after they are received by the Bookstore. Orders are processed in the order inw hich they are received. Orders placed at night, on a weekend, or on a holiday will be processed beginning the next business day. Processing may take longer during August and December due to peak order times. The customer must provide the Bookstore with written notification at bookstore@regent.edu on any items to be canceled from an existing order or backorder. All backordered items not cancelled will be filled and charged when available. For any orders shipped prior to cancellation, it is the responsibility of the customer to return the merchandise to the bookstore.

Backorders:
All textbooks and merchandise not available for immediate fulfillment will be backordered. Once the item is available it will be added to the outstanding order for completion. Your credit card will be charged for the backordered merchandise when the order is filled. Backorders are shipped at no additional shipping cost. Clothing or other general merchandise items not in stock will be cancelled from your order.

Shipping and Handling Charges:

Pick up at the store - Free!!
Only available at the Virginia Beach Campus.

UPS Ground - Tiered System -
 1 item = $7.99, 2 items = $8.99, 3 or more items = $10.99
 Ships out Monday - Friday.
Delivery time estimates based on this map:

UPS 2nd Day Air - Tiered System -
 1 - 3 items = $19.99, 4 or more items = $25.00
Flat Rate - Ships out Monday – Friday
**An extra fee will be charged for Saturday Delivery**

UPS Overnight - Prices Vary -
You will be charged exact cost based on the weight and destination of your order
Ships out Monday - Friday
**An extra fee will be charged for Saturday Delivery**

Shipping charges will not be figured until your order has been packed. Shipping charges will not show up in your confirmation e-mail. Actual cost of shipping will be charged when the order is shipped.

APO/FPO Shipping – Prices Vary
 Ships Tuesday & Thursday via US Postal Service Priority Mail

You will be charged the exact cost based on the weight and destination of your order.

Shipping charges will not be figured until your order has been packed. Shipping charges will not show up in your confirmation e-mail. Actual cost of shipping will be charged when the order is shipped.

  UPS International - Prices Vary
Ships out Monday-Friday

Average Delivery time 7- 21 day

Shipping charges will not be figured until your order has been packed. Shipping charges will not show up in your confirmation e-mail. Actual cost of shipping will be charged when the order is shipped.

Pricing Policy:
Pricing is subject to change without notice. We cannot guarantee the availability of used books. If the preference of a book is changed the actual retail cost will be changed.  By choosing the "Used Preferred," or "New Preferred" option, this change will be made automatically without notification.  We make every effort to ensure the accuracy of the pricing on this web site.

Special Order Policy:
We have many resources available to us to allow our stores to place special orders for our customers. This includes books, gift items and other items requested. A payment will be required at the time the order is placed.

Refund Policy:

  • Course Materials are returnable for a full refund if postmarked by May 12, 2013 (the end of the first week of Classes)
  • Financial Aid Bookstore Credit refunds must be received by May 10, 2013 or refund will be issued as Regent Bookstore Gift Card.
  • Material purchased after May 12, 2013 must be postmarked within 3 business days after receiving order.
  • Materials must be postmarked within 3 business days after dropping a course with proof of drop.
  • Materials for students who withdraw from classes after the University's drop period are not eligible for a refund, but may be sold through the bookstore buyback program
  • General Merchandise may be returned within 30 days of purchase, as long as it is in the same condition as purchased.
  • Shrink-wrapped books, and textbooks containing software are non-returnable if opened.
  • Software and Photocopied text are not returnable.
  • Books must be in original purchase condition for refund.

For special circumstances please send an e-mail, including order # and the items you are requesting return to: bookstore@regent.edu

Campus