Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

Shipping Policies

Regent University Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be fulfilled in 2 - 3 business days.  Shipping takes 1 - 5 business days. During August or December, delivery time may take longer.

Backorders are shipped at no additional shipping cost.

We offer several options for shipping:

Pick up at the store - Free!!
Only available at the Virginia Beach Campus.

UPS Ground - Tiered System -
1 item = $7.99, 2 items = $8.99, 3 or more items = $10.99
 Ships out Monday - Friday.
Delivery time estimates based on this map:

UPS 2nd Day Air - Tiered System -
1 - 3 items = $19.99, 4 or more items = $25.00
Flat Rate - Ships out Monday – Friday
**An extra fee will be charged for Saturday Delivery**

UPS Overnight - Prices Vary -
You will be charged exact cost based on the weight and destination of your order
Ships out Monday - Friday
**An extra fee will be charged for Saturday Delivery**

Shipping charges will not be figured until your order has been packed. Shipping charges will not show up in your confirmation e-mail. Actual cost of shipping will be charged when the order is shipped.

APO/FPO Shipping – Prices Vary
Ships Tuesday & Thursday via US Postal Service Priority Mail

You will be charged the exact cost based on the weight and destination of your order.

Shipping charges will not be figured until your order has been packed. Shipping charges will not show up in your confirmation e-mail. Actual cost of shipping will be charged when the order is shipped.

  UPS International - Prices Vary
Ships out Monday-Friday

Average Delivery time 7- 21 day

Shipping charges will not be figured until your order has been packed. Shipping charges will not show up in your confirmation e-mail. Actual cost of shipping will be charged when the order is shipped.

Returns

Refund Policy:

• Course Materials are returnable for a full refund if postmarked by May 12, 2013 (the end of the first week of Classes)
• Financial Aid Bookstore Credit refunds must be received by May 10, 2013 or refund will be issued as Regent Bookstore Gift Card.
• Material purchased after May 12, 2013 must be postmarked within 3 business days after receiving order.
• Materials must be postmarked within 3 business days after dropping a course with proof of drop.
• Materials for students who withdraw from classes after the University's drop period are not eligible for a refund, but may be sold through the bookstore buyback program
• General Merchandise may be returned within 30 days of purchase, as long as it is in the same condition as purchased.
• Shrink-wrapped books, and textbooks containing software are non-returnable if opened.
• Software and Photocopied text are not returnable.
• Books must be in original purchase condition for refund.

Rental Terms and Conditions

1. I understand I am renting and will be in receipt of the rental book(s) shown on the order receipt. I will pay the non-refundable rental fee, and understand that the return policy of the store also applies to rental items. I acknowledge that the book(s) I receive, whether new or used, will be in good condition.
2. I acknowledge the non-return replacement cost and replacement fee will not exceed the cost of a new book and a 10% penalty fee.
3. I will return the book to the Bookstore no later than the rental return due date. If I ship the book, it must be received at the Bookstore no later than the return date, shipping prepaid. Any other return will be rejected.
4. I will return the book in good salable condition as determined by the Bookstore. All CDs and other component parts included with this book, must be present and in salable condition as determined by the store upon return. Very limited highlighting and writing are acceptable.
5. I am responsible for risk of loss from any cause, including theft, lost item(s), or return in unsalable condition, such as damage caused by liquids (rain, snow, coffee, juice, etc.), fire (scorched), chemical spills, tooth marks (rodents, pets, etc.), missing component parts, and spine damage.
6. If I am late or if I fail to return the book, I will pay the Bookstore the non-return replacement cost and non-return processing fee as shown on the order receipt and any applicable sales taxes, at any time after the rental return due date. I authorize the Bookstore to withdraw/charge the same debit/credit card account that will be used to place this order.
7. I will not exceed the limit or cancel the credit or debit card used to place this order until all the rented materials are either returned to the Bookstore or the fees indicated above are paid in full. If the Non-Return fees are not timely paid for any reason, I will also pay to the Store a collection fee of $30.
8. A securing credit card is required if rental payment is made with Financial Aid Bookstore Credit, Undergraduate Military Bookstore Credit or Gift cards.

Contact Support

Contact us anytime with questions or concerns via email at: bookstore@regent.edu. You can also contact our customer service department at: (757) 352-4793