Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

Ordering By Phone

Call us at 561-478-5519. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

Ordering By Fax

Mail or Fax your order to us at the address or fax number below and we will process it immediately.

Northwood University Bookstore-Florida
2600 North Military Trail
Turner Building
West Palm Beach, FL 33409
561-478-5519
561-478-5575 fax
flbookstore@northwood.edu

Shipping Policies

Northwood University Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Return

Textbooks - new and used - may be returned for full refund during the first two weeks of the beginning of the quarter. Providing the books are in original condition, with no obliterations, and providing books are accompanied by the original sales receipt from the Bookstore.
Trade books (non-required titles) may be returned for full refund at any time during a term within two (2) days of purchase providing they are in original (new) condition and are accompanied by the sales receipt.
Supplies, gifts, clothing and other non-text merchandise may be returned in unused condition at any time during the term providing the sales receipt accompanies them.
Defective merchandise will be replaced with no questions asked.
Bookstore operating policies will be stapled to student receipts during book rush periods.

Contact Support

Contact us anytime with questions or concerns via email at: flbookstore@northwood.edu. You can also contact our customer service department at: 561-478-5519