Customer Service

Personal Checks

• The Bookstore will be pleased to accept personal checks.  A photo ID and telephone number is required.  Checks may be written for $20.00 over the purchase amount.

• The Bookstore reserves the right to provide refunds in the form of store credit when a returned purchase was originally by check and the check has not had sufficient time to clear the appropriate bank.

• The Bookstore will assess a penalty of $30 for each returned check, and reserves the right to revoke a customer's right to use personal checks in the store if that privilege is abused.

Refunds, Returns & Exchanges

• Textbooks - new and used - may be returned for full refund during the first week of the fall and spring semesters.  Providing the books are in original condition, with no obliterations, and providing books are accompanied by the original sales receipt from the Bookstore.  Summer textbooks, due to the shortened terms are non-returnable. No returns on opened packages/access codes.

• Trade books (non-required titles) may be returned for full refund at any time during a term within two (2) days of purchase providing they are in original (new) condition and are accompanied by the sales receipt.

• Supplies, gifts, clothing and other non-text merchandise may be returned in unused condition at any time during the term within 30 days providing the sales receipt accompanies them.

• No returns on opened electronics.

• Defective merchandise will be replaced with no questions asked.

Buyback Policy

• Buyback is provided as a means of customer service to the students year-round, with an emphasis at term end. It also helps the bookstore in providing additional used books whereby saving the students 25% from the new textbook price.

• CBA will generally pay 50% for books in good condition (binding intact, no pen writing in book, no excessive highlighting) that have been readopted by faculty for use the next term. The bookstore will only pay 50% for the quantity, which can be resold. When that quantity is reached CBA will pay wholesale price for the book.

• CBA will pay wholesale for textbooks that are not readopted for the next term or are adopted but the required quantity has already been obtained. The wholesale companies depending on national demand for the book determine wholesale price.

• Some books will be determined to have no value. This occurs when the publisher publishes a new edition of a book. The bookstore and wholesaler are unable to use the textbooks if they go into new editions. The bookstore will continue to buyback old editions if the faculty requires use of that particular

• edition. When wholesalers receive more copies of a book than they can resell, the wholesale value of a book also becomes zero.