How much will it cost to ship my order?
Based on which method you choose, shipping ranges from $9.00 to $55.00 (when shipped within CA, AZ, & NV). We ship via UPS which will deliver to any physical address, with the exception of PO Boxes. If requesting overnight shipping, please contact the store at (949) 214-3454 for actual shipping cost. Please be advised that shipping costs may vary from what is stated on your order based on the weight and destination of your shipment. Please contact us for more information.
How long will it take to get my order?
Orders placed with individual bookstores usually take 1-2 business days to pick and pack for shipment. Business days are defined as Monday through Friday, with the exception of certain holidays. Once the order has been picked and packed, it will be sent via ground, second day or next day delivery based on your preference. Processing times will increase during peak periods such as the first and last weeks of class.
Are returns allowed?
The Bookstore will allow students to return merchandise which is in new, saleable condition for a full refund or exchange within the allotted time frame posted. This cash or exchange return privilege will be offered when accompanied by a valid, dated cash register receipt, and in compliance with other posted conditions. Please contact us prior to sending any returns so we can provide more information. Call us with any specific questions.
How do I find my textbooks
All textbooks for Online, EDU, Cohorts, and Online II can be purchased on our website. When at the Bookstore home page, a blue Textbook box allows you to search based on your Course or by the Title/Author. Another page will prompt you to select your course and will present all the books needed for the course. Be sure to have a copy of your course schedule to minimize confusion.
In the store, textbooks are arranged on the shelves in the textbook section alphabetically by department, course and section number (e.g. ENG 100). Be sure you have a copy of your schedule when looking for books since section numbers do matter for some courses.
The most current prices, for both new and used versions are printed on the shelf tag, located directly below the textbook. Also, be sure to look at the number of books the course requires, which is printed underneath the prices.
What if there is no book on the shelf for my course?
Ask a Sales Associate at the front counter and we will help you fill out a Textbook Special Order Form. We will place a rush order for your book and contact you as soon as it arrives. If the bookstore runs out of a textbook we do not automatically re-order, so be sure to fill out the form right away to get your textbooks in a timely fashion.
Why do I get more for some books than others at buyback?
The value of a used book depends on whether that particular book is going to be assigned by an instructor for the next term. Books that are going to be used on this campus next term generally have a higher value than books that will be sent to wholesalers for resale elsewhere.
If the bookstore receives a request form from an instructor that the book will be assigned again next term on this campus, then the store will buy back copies for resale here. Usually the store will be able to pay a higher value for that book, possibly as much as half the price of a new book.
If the book is not going to be assigned on this campus next term, the bookstore will check with our wholesale book company to find out the national market value for the book. Wholesalers buy used books that will be resold for use on other campus stores across the country. The national market value, which is set by the wholesalers, not the bookstore, is often a much smaller percentage of the original retail price. That's because the wholesaler must add in the cost of shipping and other normal business expenses to the resale price.
Why did my friend get more for the same book than I got?
The national market value for a particular book can fluctuate based on the changing supply and demand for that book nationwide. If your friend received a higher value from the store and you got the lower national market value, then it was probably a matter of timing. The store may have already reached its campus quota (based on projected class enrollment for the next term) by the time you brought your book in.
Or, if you sold your copy before your friend, the store may not have received the instructor's book order yet and therefore could only offer the lower national market value at that time. The store cannot buy back books to keep for our campus until the instructor sends in his or her book order for the next term.
I paid a lot of money for my books. Why doesn't the store give me more for them?
There are many reasons why a book might have a low buyback value. The store and/or the wholesaler may have reached a preset quota. Possibly the book is not being used anywhere next term or has very weak national demand, particularly if it is highly specialized or customized. The publisher may be replacing the book with a new, updated edition next term. The book may be part of a required package of items that cannot be sold separately. Your copy may not be salable if any of the following conditions apply: broken or torn cover, missing or torn pages, excessive highlighting or marking, offensive marks, stains, water damage, or missing CD.
Used books are provided by the bookstore as a less expensive alternative for students. Paying more at buyback means the store would have to raise the retail prices of used books
Why doesn't the store sell used books for the same price that they were bought at buyback?
The store must add an amount to the price of all merchandise-including used books to help cover the stores normal operating expenses, such as staff wages; rent payments; electricity, heat, water, and air conditioning; insurance and taxes; checkout systems; shelving; security; cleaning and repairs; supplies; and other expenses.
Four tips for selling your used books:
Take good care of your books. Damage, heavy wear and tear, or excessive marking can make your books non salable.
Don't discard any reusable CDs or other materials that came with the book.
Don't wait too long to sell. The end of finals week or the start of the next term may be too late - purchase quotas may have been reached by then.
Newer editions are more in demand. Older editions already have a lot of used copies in circulation. Also, editions two or three years old may be on the verge of being replaced by new editions.
Textbook InformationConcordia Founders Bookstore serves students by providing the textbooks, reference books, materials and supplies that are required or recommended for course use. Our goal is to have the right quantity of the right books at the right time. This involves handling 5,000 books from hundreds of publishers for over 100 faculty members. Enrollment variations, publisher backorders and other natural calamities will occasionally cause us to run short of books. In these cases, we will rush order books for those students still in need. Please ask if you can't find the title you need since we don't automatically order out-of-stock books.
Finding Your Textbooks
Textbooks are arranged on the shelves in the textbook section alphabetically by department, course and section number (e.g. ENG 100). Be sure you have a copy of your schedule when looking for books since section numbers do matter for some courses.
The most current prices, for both new and used versions are printed on the white shelf tag, located directly below the textbook. Also, be sure to look at the number of books the course requires, which is printed underneath the prices.
Store managers have discretionary authority to extend the refund policy. Under certain circumstances we reserve the right to deny returns that are made within the period.
Textbook returns will be accepted as follows:
During the regular terms: One week from the opening day of classes.
A valid cash register receipt must accompany all refunds or adjustments.
After the one week period, within twenty-four (24) hours from the date of purchase.
Summer school or other short terms such as alternate or interim sessions; two (2) business day from the date of purchase.
No refunds are permitted during the last week of classes or during examination periods.
New books must be clean, unmarked, and in their original wrapping.
If the Bookstore runs out of a textbook, we do not automatically re-order. PLEASE ASK a sales associate or at the front counter and we will help you fill out a Textbook Special Order Form. We will place a rush order for your book and contact you as soon as it arrives
Textbook prices vary widely depending on your major and year of study, but expect to pay anywhere between $250-$600 per semester. Pre-med and nursing students will generally pay more whereas some humanities students may pay less. It is a reality that textbooks are not cheap. They are expensive to produce and compared with "bestsellers" they have a relatively small student-based sales market.
The Bookstore does not have any choice about the titles or prices of books ordered for courses. We can, however, offer used books at substantial savings to students. The Bookstore actively seeks to obtain as many used books as possible. The best source of used books is still our own students. If you do not choose to keep a textbook as part of your permanent library, please consider selling it to the Bookstore during buy-back at the end of each semester so it can be recycled to another student looking for textbook savings.
Why Shop Here?
- As a student, we realize that you now have more options than ever before for buying textbooks and course materials. We also believe that Founders Concordia Bookstore is the best possible shopping choice for you, because it provides the following benefits:
- A knowledgeable staff who are familiar with the campus, know your faculty, and have worked in cooperation with them to acquire the appropriate materials.
- A staff willing to go beyond normal customer service duties in assisting students and parents in the transition to college life.
- Student-friendly return policies in case a student drops a class or has a schedule change, with no need to pay for shipping these returned books across the country.
- A portion of your transactions at the bookstore return directly to the student groups on campus and boosts student life activities. The bookstore has implemented COOP, a new program which donates proceeds to CUI students groups to be used in any manner needed.
- Making used books available is the single most significant way that college bookstores are reducing the cost of textbooks for students. According to estimates from the National Association of College Stores, college bookstores have saved students more than $2 billion over the past ten years by making used books available. Buying used books may save college students even more than buying new textbooks from any other source.
- Buyback services enable students to get extra money at the end of the term for books they no longer need or want.
What Is COOP?
Founders Bookstore at Concordia University has started a new program called COOP-Christian Outreach Opportunity Program. Our bookstore is now one of the 6 campus stores to test this new buyback program.
Our goal in starting this program is to help student groups and organizations on campus by donating money back to the school to be used in any manner the groups deem necessary and thus encouraging students to shop at their local bookstore.
How Does COOP Work?
- The bookstore will have the list of Student Groups.
- When students sell back their books during end-of-semester buyback, they will pick any one group to make their transaction for, essentially voting for one of the groups. Each student transaction will get a vote (so if a student sells back a book after their Monday test, but keeps their Chemistry book for Tuesdays test, they can place another vote).
- Once buyback is completed on Thursday May 8th, the student group with the most votes will receive a check for 3% of all the buyback transactions to use in any manner they wish.
- If this program is effective during our test period, then the bookstore will be able to expand the program in other ways to benefit all groups in the future.
What is the Criteria for a Group to be involved with COOP?
- The group must involve CUI students in a mission oriented facility. This can literally be a missions group and it can also be somehow reaching out to support students on campus or reaching out to the community. When you come to sign up please bring in a paragraph telling us how your group reaches out.
- The group must be a long-term group/club/organization with an intention to serve our campus as permanently as financially able.
- The group leader must come into the store to fill out the membership card.
- Each new school year the new group leader must come in to update the group information.
Anyone who does a transaction at the bookstore and any group that meets the citeria and signs up.
When Does The COOP Program End?
The test period ends May 8th, at which time a check will be issued to the group with the most votes. If the program goes well, it will expand to benefit all groups next semester.